Effective Date: June 1, 2023
1. Information We Collect
We collect personal information when you voluntarily provide it to us through our website or when you use our services. The types of personal information we collect may include:
- Contact information (e.g., name, address, email address, phone number)
- Payment information (e.g., credit card details, billing address)
- Reservation details (e.g., campsite preferences, dates of stay)
- Food preferences and orders
- Watersport rental preferences
- Event registrations and ticket purchases
- Guest pass information
- Communications and correspondence with us
2. Use of Personal Information
We may use your personal information for the following purposes:
- To process and fulfill your campsite reservations, food orders, watersport rentals, event registrations, and ticket purchases
- To communicate with you regarding your bookings, inquiries, or other requests
- To provide you with information about our services, promotions, and upcoming events, where permitted by applicable law
- To improve our website, services, and customer experience
- To manage and administer our business operations, including internal record-keeping, accounting, and legal obligations
- To protect against fraud, unauthorized transactions, and other activities that may violate our policies or applicable laws
- To enforce our terms and conditions and protect our rights and interests
- To comply with applicable legal requirements and respond to lawful requests from public authorities
3. Information Sharing and Disclosure
We may share your personal information with third parties in the following circumstances:
- Service Providers: We may engage trusted third-party service providers to assist us in operating our website, processing payments, delivering services, and performing other business functions. These service providers are authorized to access and use your personal information only as necessary to perform their functions and are obligated to maintain its confidentiality.
- Legal Compliance: We may disclose your personal information as required by law, regulation, legal process, or governmental request.
- Business Transfers: In the event of a merger, acquisition, sale, or other transfer of all or a portion of our assets, we may transfer your personal information to the acquiring entity or its advisors as part of the due diligence process and for the continuity of our business operations.
- Consent: We may share your personal information with your consent or as otherwise disclosed at the time of collection.
We do not sell, rent, or lease your personal information to third parties for marketing purposes.
4. Data Security
We implement reasonable physical, technical, and administrative safeguards to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. We strive to ensure that our security measures are continuously updated in line with technological advancements.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected and to comply with applicable legal and regulatory requirements. When we no longer require your personal information, we will securely dispose of it in accordance with our data retention policies.
6. Your Rights and Choices
You have certain rights regarding your personal information, including:
- Access: You can request access to the personal information we hold about you.
- Correction: You may request that we correct or update inaccurate or incomplete personal information.
- Erasure: You can request the deletion of your personal information, subject to legal requirements.
- Withdrawal of Consent: If you have provided your consent for the processing of your personal information, you may withdraw your consent at any time.
- Objection: You may object to the processing of your personal information in certain circumstances.
7. Third-Party Websites
8. Children's Privacy
Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under the age of 13. If you believe we have inadvertently collected personal information from a child under 13, please contact us, and we will take appropriate steps to delete the information as soon as possible.
10. Contact Us
Lucky Loon Family Campground
66 Graham Lake Road, Mallorytown, ON, K0E 1R0