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Privacy Policy

Version 1.0.1
Effective Date: June 1, 2023

Thank you for choosing Lucky Loon Family Campground ("we," "us," or "our"). We are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the personal information we obtain through our website and related services.

1. Information We Collect

We collect personal information when you voluntarily provide it to us through our website or when you use our services. The types of personal information we collect may include:

- Contact information (e.g., name, address, email address, phone number)
- Payment information (e.g., credit card details, billing address)
- Reservation details (e.g., campsite preferences, dates of stay)
- Food preferences and orders
- Watersport rental preferences
- Event registrations and ticket purchases
- Guest pass information
- Communications and correspondence with us

2. Use of Personal Information

We may use your personal information for the following purposes:

- To process and fulfill your campsite reservations, food orders, watersport rentals, event registrations, and ticket purchases
- To communicate with you regarding your bookings, inquiries, or other requests
- To provide you with information about our services, promotions, and upcoming events, where permitted by applicable law
- To improve our website, services, and customer experience
- To manage and administer our business operations, including internal record-keeping, accounting, and legal obligations
- To protect against fraud, unauthorized transactions, and other activities that may violate our policies or applicable laws
- To enforce our terms and conditions and protect our rights and interests
- To comply with applicable legal requirements and respond to lawful requests from public authorities

3. Information Sharing and Disclosure

We may share your personal information with third parties in the following circumstances:

- Service Providers: We may engage trusted third-party service providers to assist us in operating our website, processing payments, delivering services, and performing other business functions. These service providers are authorized to access and use your personal information only as necessary to perform their functions and are obligated to maintain its confidentiality.
- Legal Compliance: We may disclose your personal information as required by law, regulation, legal process, or governmental request.
- Business Transfers: In the event of a merger, acquisition, sale, or other transfer of all or a portion of our assets, we may transfer your personal information to the acquiring entity or its advisors as part of the due diligence process and for the continuity of our business operations.
- Consent: We may share your personal information with your consent or as otherwise disclosed at the time of collection.

We do not sell, rent, or lease your personal information to third parties for marketing purposes.

4. Data Security

We implement reasonable physical, technical, and administrative safeguards to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. We strive to ensure that our security measures are continuously updated in line with technological advancements.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected and to comply with applicable legal and regulatory requirements. When we no longer require your personal information, we will securely dispose of it in accordance with our data retention policies.

6. Your Rights and Choices

You have certain rights regarding your personal information, including:

- Access: You can request access to the personal information we hold about you.
- Correction: You may request that we correct or update inaccurate or incomplete personal information.
- Erasure: You can request the deletion of your personal information, subject to legal requirements.
- Withdrawal of Consent: If you have provided your consent for the processing of your personal information, you may withdraw your consent at any time.
- Objection: You may object to the processing of your personal information in certain circumstances.

To exercise your rights or for any privacy-related inquiries, please contact us using the contact information provided at the end of this Privacy Policy.

7. Third-Party Websites

Our website may contain links to third-party websites or services. This Privacy Policy does not apply to those third-party websites or services. We encourage you to review the privacy policies of those third parties before providing any personal information.

8. Children's Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under the age of 13. If you believe we have inadvertently collected personal information from a child under 13, please contact us, and we will take appropriate steps to delete the information as soon as possible.

9. Updates to this Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Effective Date" at the beginning of this policy. We encourage you to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us at:

Lucky Loon Family Campground
66 Graham Lake Road, Mallorytown, ON, K0E 1R0

By using our website and services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.

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